Return Policy

Return Policy – JapanCrafts

At JapanCrafts, we believe in the quality of our knives and want you to feel completely confident in your purchase. That’s why we offer a 100-Day Return Guarantee.

1. Return Period

  • You may return any eligible item within 100 days of delivery.

  • The product must be unused, in original condition, and in the original packaging.

2. Excluded Items

The following items cannot be returned unless they arrive defective or damaged:

  • Personalized or custom-made knives

  • Products that have been used, damaged by misuse, or not properly cared for

3. Return Process

  • Contact our customer service at support@japancrafts.com before sending back any items.

  • Provide your order number and reason for the return.

  • Once approved, you will receive instructions on how to return the product.

4. Refunds

  • After receiving and inspecting the returned goods, we will process your refund within 100 business days.

  • Refunds will be issued to your original payment method.

  • Original shipping fees (if any) are non-refundable.

5. Exchanges

If you would like to exchange your product for another item, please indicate this in your return request. Exchanges are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.